July 28, 2019
You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name." The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.
That comfortable relationship can extend to professionals you deal with, too. Think of your accountant, your dentist, your doctor. Most people try to stick with the same person or firm in those businesses. They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.
Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Lake In The Hills. You may have tried several facilities over the years until you found one that did good work at a reasonable price. The longer your relationship with your service facility, the better the people there understand your wants and needs.
And you trust them to only perform repairs you really need and not try to sell you parts and services you don't.
For most of us, it's a great feeling when you walk in the door and you're greeted with a smile. That goes for us at Tuffy Lake In The Hills as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Lake In The Hills, we appreciate your loyalty as a customer. Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.
Tuffy Lake In The Hills
59 West Acorn Lane
Lake In The Hills, Illinois 60156
847-854-9850
February 2, 2025
Your vehicle may be like that famous battery bunny, the one that just keeps going and going. But while it may seem sometimes like you never need to take your vehicle in to be worked on, there are some things you should keep your eyes, ears and nose out for. They are warning you about something t... More
January 26, 2025
Ever wonder how your vehicles engine is able to take the 12-volts from its battery and ramp that up to as high as the tens of thousands of volts it takes to fire its spark plugs? The secret is something called an ignition coil. Most newer vehicles have an ignition coil at each cylinder, but olde... More
January 19, 2025
A driver called in to the shop the other day saying his European sports sedan had an odd problem. He was driving when his car started to slow down. Applying more throttle didn't help. He pulled over to the side of the road, shut the engine off and waited a few minutes before starting it up aga... More