Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

July 28, 2019

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Lake In The Hills. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Lake In The Hills as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Lake In The Hills, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Lake In The Hills
59 West Acorn Lane
Lake In The Hills, Illinois 60156
847-854-9850

More articles from Tuffy Lake in the Hills

Them's the Brakes (Brake Rotor Resurfacing)

December 29, 2024

Your vehicle's brakes wear out. It's inevitable. You'll notice it when you step on the brake pedal and feel it harder to stop, or there's vibration when you are braking. Most modern vehicles have disc brakes that each use a brake pad that press on a disc (disc brakes!) called a rotor. The fric... More

Clean Machine (Fuel and Air Induction Cleaning)

December 22, 2024

As your vehicle ages, its performance isnt quite what it used to be, but many of us never notice the change because its gradual. So here are a few questions to ask yourself. Does your vehicle feel like it doesnt have the pep that it used to? Have you noticed your fuel economy isnt quite as good... More

Putting a Stop to Brake Problems (Brake Service)

December 15, 2024

It's safe to say that most drivers take their brakes for granted. You press on the brake pedal and the vehicle slows down or stops. It's easy to see why it is so important for your vehicle's brakes to be working correctly. Brakes are an important safety feature of any vehicle. When it comes to... More