Back to all

Lake In The Hills Customer Detective Work

August 19, 2018

One might say the most challenging part of being an automotive service technician at Tuffy Lake In The Hills is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Tuffy Lake In The Hills introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Lake In The Hills and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Tuffy Lake In The Hills know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Tuffy Lake In The Hills
59 West Acorn Lane
Lake In The Hills, Illinois 60156
847-854-9850

More articles from Tuffy Lake in the Hills

I Want a New Vehicle. Or Do I? (Vehicle Maintenance Payoffs)

April 20, 2025

Spring is a peak season for vehicle sales; companies aggressively market new models and offer all sorts of incentives. So you may be tempted to buy a shiny new beauty. But should you? If you've regularly maintained the vehicle you're driving now, you probably don't NEED a new one. Even if your... More

Fuel for Thought

April 13, 2025

If you're like most people and drive a gasoline-powered vehicle, you need to be up to speed on its fuel-related components. They're pretty basic: the fuel, the fuel filter and the fuel pump. The fuel's the easy part. You probably gas up your vehicle yourself and, if you're like most drivers, pr... More

3 Winter Windshield Tips (Care of Windshield)

April 6, 2025

Cold weather can present some real challenges when it comes to your vehicle's windshield. Think of it. Your windshield is your window to the world when you're driving, and clear visibility is extraordinarily important for safe travels. So here are 3 tips to ensure that your windshield can do it... More